December 01, 2009 :: Posted by - SoSly :: Category - News
A survey of users of the four major cell phone providers in the U.S. has ranked AT&T, the exclusive carrier of Apple’s iPhone, last in terms of customer satisfaction.
Consumer Reports surveyed more than 50,000 readers in 26 U.S. cities, asking about carriers in a number of different categories related to service and customer support. In 19 of those cities, AT&T ranked worst.
Overall, AT&T came in fourth place with a total score of 66. It ranked worst in voice service, and average for messaging and Web/e-mail. Customer service on the phone and via Web ranked poorly, as did staff knowledge and whether the customer’s issue was resolved.
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