AT&T Ranked Last In Consumer Survey

December 01, 2009 :: Posted by - SoSly :: Category - News

A survey of users of the four major cell phone providers in the U.S. has ranked AT&T, the exclusive carrier of Apple’s iPhone, last in terms of customer satisfaction.

Consumer Reports surveyed more than 50,000 readers in 26 U.S. cities, asking about carriers in a number of different categories related to service and customer support. In 19 of those cities, AT&T ranked worst.

Overall, AT&T came in fourth place with a total score of 66. It ranked worst in voice service, and average for messaging and Web/e-mail. Customer service on the phone and via Web ranked poorly, as did staff knowledge and whether the customer’s issue was resolved.
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AT&T Forcing iPhone Users Without iPhone Data Plan To Switch Services

September 02, 2009 :: Posted by - SoSly :: Category - News

If your a happy AT&T iPhone user but aren’t paying for an iPhone data plan you may be in for a wake up call. An AT&T customer named Jorge recieved a txt message earlier letting him know that he does not have the necessary data plan required for his iPhone he uses and if he does not call ATT customer support to change it by Sept. 14 he risks interruption of his data service. What do you have to say about this? Do you think it is wrong and people should choose whether they want to pay for the data plan or not?? Comment your thoughts and opinions.

Att Data Message

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