Apple Genius says dropped AT&T calls in NYC ‘consistent’

October 01, 2009 :: Posted by - SoSly :: Category - News
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Image credit Gizmodo

A man who took his iPhone 3G in to a New York City Apple Store because of a large number of dropped calls was allegedly told that a 30 percent failure rate is average for a local AT&T customer.

In a diagnosis issued by the Genius Bar, the proposed resolution for the issue was for the customer to contact AT&T, because “the problem is consistent with the service provided” by the wireless carrier. Not included in the report, however, is what a Gizmodo reader claimed he was told by the Apple Store Genius: That a 30 percent dropped call rate is average for the New York area.

The man took his iPhone 3G to the Apple Store in SoHo, located at 103 Prince Street in New York City, to see if his dropped calls were as a result of the hardware. The man said that roughly a third of his calls disconnected. Read more…

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Study shows steady decline in AT&T brand perception

September 12, 2009 :: Posted by - SoSly :: Category - News

Since the launch of the iPhone 3GS, public perception of AT&T has progressively decreased, while opinions about competitor Verizon Wireless remained relatively unchanged, a new study shows.

In a daily survey of 5,000 people 18 and older, YouGov’s BrandIndex tracks companies based on factors of quality, value, satisfaction, recommendation, reputation and impression. When combining those categories, AT&T’s index score of 18.3 on June 16 had eroded to a 14.6 on Thursday — a change company senior vice president Ted Marzilli told AppleInsider is “statistically significant.”

He said the survey could indicate that some people may pause before they buy an iPhone because they don’t want to be locked into an AT&T contract. Though he believes the contract between AT&T and Apple has likely been beneficial to both parties for the last two years, the timing of AT&T’s public perception decline suggests the issue can be traced to the launch of the iPhone 3GS — or, more specifically, the network’s inability to meet the bandwidth needs of users with the device.

“It may be hindering iPhone adoption at this point,” Marzilli said, “and Read more…

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